Frequently Asked Questions
How do I reset my password?
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Click on the "Forgot password" link above and follow the instructions sent to your registered email address. You'll receive a secure link to reset your password.
What is two-factor authentication?
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Two-factor authentication adds an extra layer of security to your account by requiring a second form of verification (like a code sent to your phone) in addition to your password.
Can I use biometric authentication?
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Yes, HTX supports biometric authentication including fingerprint and facial recognition on compatible devices. You can enable this in your account security settings after logging in.
Is my data secure with HTX?
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Absolutely. We use industry-standard encryption protocols and security measures to protect your data. All sensitive information is encrypted both in transit and at rest.